PrimeLoad Trailers respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information we collect
When you use our website, contact us, or place an order, we may collect:
- Full name
- Phone number
- Email address
- Billing address
- Shipping address
- Payment information (processed through secure third-party payment providers)
- Order history and preferences
- Communications you send to us
We do not store full credit or debit card details on our servers. Card payments are tokenized and processed by our payment providers.
How we use your information
We use information you provide to:
- Process and fulfill orders
- Coordinate shipping and delivery with our transport carriers
- Communicate order updates
- Respond to customer service inquiries
- Send promotional emails (only if you have subscribed)
- Improve website performance and user experience
- Comply with legal obligations
Payment processing
Card payments are processed through secure third-party payment providers. Bank wire payments are handled directly between you and your financial institution. PrimeLoad Trailers does not directly retain full card details.
Shipping and service providers
To complete delivery of your trailer, we share necessary information (name, address, phone number) with the licensed third-party transport carrier handling your order. We also share information with:
- Payment processors
- Email and analytics service providers
- Legal authorities, when required by law
We do not sell or rent your personal information to third parties.
Cookies and tracking technologies
Our website uses cookies and tracking technologies, including Google Analytics and Google Ads. These tools help us understand site usage, improve performance, and measure advertising effectiveness.
You can adjust your browser settings to refuse cookies. Some site functions may be limited if you disable cookies entirely.
Marketing communications
We may send promotional emails about products, updates, and offers if you have opted in. You can unsubscribe at any time using the unsubscribe link in any marketing email. SMS communications, when used, are limited to order-related updates and customer service.
Data security
We use SSL encryption on every page of our site that transmits sensitive information. We implement reasonable physical, technical, and administrative safeguards to protect your data. No online system can guarantee complete security, but we work to keep your information safe.
Data retention
We retain personal information only as long as needed to deliver our services and meet legal, tax, and regulatory obligations. Retention varies by data type:
- Customer account data: for the life of your account, plus 90 days after account closure.
- Order and transaction records: 7 years (to satisfy IRS and tax-record requirements).
- Payment data: never stored on our servers, card information is handled directly by our PCI-DSS compliant payment processor.
- Marketing and email subscription data: until you withdraw consent, or after 24 months of subscription inactivity.
- Website analytics and usage data: anonymized after 14 months.
- Customer service communications: 3 years from your last contact with us.
- Warranty claims and service records: the full warranty period plus 1 year.
You may request deletion of your personal information at any time by emailing sales@primeloadtrailers.com. Deletion is subject to legal retention obligations, records we are required by law to keep (such as tax-relevant transaction records) cannot be deleted before the statutory retention period expires.
Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your data (subject to legal record-keeping requirements)
- Opt out of marketing communications
Submit a request using the contact information below.
California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you specific rights regarding the personal information we collect about you. These rights apply in addition to the general user rights listed above.
- Right to know. Request disclosure of the categories of personal information we have collected about you in the past 12 months, the categories of sources, the business purpose, and the categories of third parties with whom we have shared it.
- Right to delete. Request deletion of personal information we have collected, subject to legal exceptions such as completing an order, honoring warranty obligations, or meeting IRS tax recordkeeping requirements.
- Right to correct. Request correction of inaccurate personal information we hold about you.
- Right to opt out of sale or sharing. We do not sell your personal information for money and do not share it for cross-context behavioral advertising. If that ever changes, we will update this policy and provide an opt-out mechanism.
- Right to non-discrimination. We will not deny service, charge a different price, or provide a different quality of service because you exercised any CCPA right. Your warranty, return rights, and customer service will not be affected.
How to exercise these rights. Email us at sales@primeloadtrailers.com or call (360) 225-6789 with the subject line “California Privacy Request” and tell us which right you are exercising. We will verify your identity using the email address or order information on file, then respond within 45 days as required by California law. An authorized agent may submit a request on your behalf with written permission.
Children’s privacy
Our site is not directed to children under 13. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent change.
Contact us about privacy
- PrimeLoad Trailers
- 114 Whalen Loop Rd, Woodland, WA 98674
- Phone: (360) 225-6789
- Email: sales@primeloadtrailers.com