Primeload Trailers LLC operates with transparency and fairness. Because trailers are high-value equipment purchases, the following policy outlines the terms and conditions regarding returns, refunds, cancellations, and customer protections.
1. Order Processing
Orders are processed within 2–7 business days after full payment has been received and cleared.
Processing times may vary depending on documentation, scheduling, and carrier availability.
2. Delivery Timeframe
Delivery typically occurs within 2–7 business days after dispatch, depending on distance and carrier scheduling.
Delivery timelines are estimates and may be affected by:
Weather conditions
Road restrictions
Carrier delays
State regulations
Other circumstances beyond our control
3. Shipping Costs
Shipping costs are calculated during checkout based on delivery distance and location.
All delivery fees are displayed before final payment confirmation.
4. Delivery Method
All trailers are delivered through licensed third-party transport carriers.
5. Delivery Requirements
A responsible adult must be present at the delivery location.
Customers must:
Inspect the trailer upon arrival
Confirm condition before acceptance
Report any visible transport damage within 72 hours
Failure to report damage within 72 hours may affect claim eligibility.
6. Risk of Loss
Responsibility for the trailer transfers to the customer upon delivery and acceptance.
7. Failed Delivery
If no authorized person is present at the scheduled delivery time, a redelivery fee may apply.
Customers are responsible for ensuring delivery access and availability.
8. Title & Documentation
Title and ownership documents may be provided:
At delivery
By mail
Electronically
9. Force Majeure
Primeload Trailers LLC is not responsible for delivery delays caused by weather, road conditions, carrier disruptions, government restrictions, or other circumstances beyond our control
Contact Information
Primeload Trailers LLC
951 State Route 15 Underhill, VT 05489 United States
